Shipping Policy
Shipping Policy
At THEWIZ, we are committed to delivering our streetwear collections safely and efficiently to customers worldwide. Every order is carefully inspected, packed, and shipped to ensure it arrives in excellent condition. This Shipping Policy outlines our processing times, delivery options, tracking procedures, and international shipping information.
1. Order Processing
Orders are typically processed within 1–3 business days after payment confirmation.
During new drops, seasonal releases, or promotional periods, processing may take slightly longer due to high order volumes.
Once your order has been processed, you will receive a shipping confirmation email with tracking information and estimated delivery details.
2. Shipping Methods & Delivery Times
We offer multiple shipping options to meet different delivery needs.
Domestic Shipping (United States)
| Shipping Method | Estimated Delivery | Notes |
|---|---|---|
| Standard Shipping | 5–10 business days | Free on orders over $120 |
| Express Shipping | 2–5 business days | Additional fee applies |
International Shipping
| Region | Standard Shipping | Express Shipping | Notes |
|---|---|---|---|
| North America (outside US) | 7–15 business days | 5–10 business days | Duties and taxes may apply |
| Europe | 10–20 business days | 7–12 business days | Customs fees may apply |
| Asia & Oceania | 12–25 business days | 7–15 business days | Additional handling fees may apply |
| Other Regions | Varies by country | Varies by courier | Check local regulations |
Notes:
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Delivery times are estimates and may vary due to customs clearance, weather, holidays, or carrier delays.
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Tracking numbers are provided for all shipped orders.
3. Shipping Costs
Shipping fees are calculated based on destination, package weight, size, and selected shipping method.
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Free standard shipping is available on US orders over $120.
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Express or expedited shipping options may include additional fees.
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International customers are responsible for customs duties, import taxes, and other applicable fees required by their country.
4. Packaging & Handling
Every order is carefully prepared to protect garments during transit.
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All items are quality-checked before shipping.
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Clothing is folded and packed in protective packaging to maintain condition.
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Orders may be packed in branded bags or boxes depending on product type and order size.
5. Order Tracking
Once your order ships, you will receive a tracking number via email.
You can track your shipment through the carrier’s website or via the tracking link provided.
Please allow 24–48 hours for tracking updates after the shipping confirmation is issued.
6. Lost or Damaged Shipments
If your order is lost, delayed, or damaged, please contact our support team immediately.
Please include:
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Your order number
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Photos of the damaged item or packaging (if applicable)
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Tracking information
Depending on the situation, THEWIZ may provide:
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A replacement item at no additional cost, or
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A full refund including shipping fees.
7. International Shipping & Customs
International orders may be subject to customs duties, import taxes, or additional fees when entering the destination country.
These charges are determined by local authorities and are the responsibility of the recipient.
Customs processing times may occasionally delay delivery beyond estimated shipping windows.
8. Shipping Restrictions
THEWIZ ships to most countries worldwide. However, certain regions may have limited shipping options due to local regulations or courier restrictions.
Orders to locations where shipping is unavailable may be canceled and refunded.
9. Order Modifications
Requests to change shipping addresses or modify orders must be submitted before the order is processed and shipped.
Once an order has entered transit, we may not be able to modify shipping details.
10. Customer Support
If you have any questions regarding shipping or delivery, our team is happy to assist.
Email: service@thewiz.store
Phone: +1 (774) 220-5595
THEWIZ is committed to delivering your order safely and efficiently, with full transparency regarding shipping times, costs, and international delivery procedures.